We hope that you love your new Almost Home product. However if you change your mind for whatever reason we offer a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to Almost Home for a refund or exchange (if the size requested is in stock) (minus shipping cost if free shipping discount has been applied).
Before returning an item please contact us at customercare@almost---home.com with your order number and full name in the email subject.
Items must not be worn, washed or damaged.
Returning from the United Kingdom:
Please send the package to via Royal Mail only to:
Almost Home
PO Box 80927
LONDON
W2 7JL
Returning from outside of the United Kingdom:
Please send the package to:
Almost Home,
Unit 1 Northwest Business Park,
Ballycoolin, Dublin 15, D15 A58K,
IRELAND.
*Orders returning from outside of the EU must be filed as a return / exchange. Almost Home will not be responsible for Duties & Taxes on returns not filed correctly and these fees will be left up to the customer to handle.
Important Information
- Items must be returned to us in perfect condition accompanied by the return information label.
- Make sure all products are exactly as you received them, with tag and seal still attached.
- Refunds are generally processed within 7 days after receiving.
- Once your return has shipped, tracking information must be shared.
Almost Home Quality Guarantee
If an item received is classified as faulty and we received it damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 2-month time frame after purchase, please contact us immediately.
If you still require assistance with an issue not addressed, please email customercare@almost---home.com.
